Services05 / 09
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WhatsApp Commerce

Retention & SupportWhatsApp Business API setup, automated abandoned-cart flows and human-routed customer support — commerce on the channel your customers actually open.

What we deliver

In India and the GCC, WhatsApp is where buying decisions happen. We turn it into a real revenue and retention channel — automated where it should be, human where it matters.

Setup

Business API onboarding

Verified WhatsApp Business API account, number and green tick handled end to end.

Flows

Automated journeys

Abandoned-cart, order updates, COD confirmation and win-back flows that recover revenue.

Support

Human routing

Shared team inbox with smart routing so real questions reach a real person fast.

Broadcast

Campaign broadcasts

Segmented, compliant broadcast campaigns for launches and offers.

How we work

01

API setup & verification

Provision the Business API, verify your number and connect it to your store.

02

Map the journeys

Design the automated flows around your real order and support lifecycle.

03

Build & connect

Wire flows to Shopify events and set up the team inbox and routing.

04

Optimise

Track open, reply and recovery rates and refine messaging over time.

What's included

  • WhatsApp Business API setup
  • Green-tick verification
  • Abandoned-cart recovery flows
  • Order & shipping notifications
  • COD confirmation automation
  • Shared team inbox & routing
  • Segmented broadcast campaigns
  • Opt-in & compliance handling

The outcome

98%
Message open rate on WhatsApp vs email
+15%
Typical cart recovery uplift
24/7
Automated coverage, human when it counts

Sell where your
customers already are.

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